Hosting User Manual
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1. Adding domains

a. Registering new domains

From the account control panel, you can register a new domain anytime. Scroll down to “Adding Products” and click on “Register Domain” to start the ordering wizard.




b. Transferring Domain Names to Host Excellence

You can transfer domain registrations to your Host Excellence account at any time. To transfer a domain:

  • Click on “My Domain Registrations”
  • Click on “Transfers”
  • Click on “Start Domain Transfer”
  • Type the domain name that you wish to transfer into the box.
  • Click “Start Transfer Process”
  • Review the domains that are available for transfer and any suggested domain names.
  • Add in the “EPP Code” for the domain transfer, if you have it. If you do not, skip this step.
  • Select the relevant domains and click “Finish Reviewing Domains”
  • Select the billing profile that you want to charge the amount due
  • Click the “Confirm Transfer Process” button.


c. Adding domains to your control panel

Once you register your domain you must add it to your hosting control panel.

NOTE: When you first add your domain it will retrieve a new IP address and reset all web content, this will result in up to 72 hours of downtime during propagation.

  • From the control panel click the domain icon.
  • Click the "Add new domain" link to add a new domain to the list.


d. How to turn on/off web and mail services

You can turn web and mail services on or off from your account control panel.

WARNING: Please ensure you have a backup of all your web content before continuing. Turning off web service will remove your web content and release the assigned IP address. When turned on your site will retrieve a new IP address and reset all web content, this will result in up to 72 hours of downtime during propagation.

To turn on/off web or mail services:
  • From the control panel click the domain icon.
  • Select the domain from the list and click on the domain name.
  • You can click the on/off button beside web or mail service to enable/disable it.

  • Clicking the edit buttons for either service will let you configure the options for that specific service and domain.

e. Configuring domains

ns1.hostexcellence.com
ns2.hostexcellence.com
To configure DNS, web, or mail services:
  • From the control panel click the domain icon.
  • Select the domain from the list and click on the domain name.
  • You can click the edit button for either service to configure the options for that specific domain.
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2. WHOIS Privacy
a. Purchasing Domain WHOIS Privacy

We offer domain WHOIS privacy to protect you from spammers and other intruders by making sure your WHOIS contact info is not exposed in public WHOIS searches. The domain registrant's contact information remains private and is on file with us so that you still receive all incoming requests for information about the domain name.

Privacy can be enabled and disabled from your account control panel by following these steps.

  • Click “My Domain Registrations”
  • Click on the shield, under “Features”, to enable WHOIS privacy
  • Confirm the addition of WHOIS privacy and agree to the charges


b. Enabling and Disabling Domain WHOIS Privacy

Domain WHOIS privacy can be enabled and disabled any time you like from within your account control panel. You may want to temporarily disable domain WHOIS privacy for a variety of reasons, including when you want to transfer the domain. Please remember that enabling or disabling WHOIS privacy will not renew or cancel your privacy subscription.

  • Click “My Domain Registrations”
  • Click on the shield, under “Features”, to enable or disable WhoIs privacy. If the shield is green, the privacy is enabled. If the shield is red, the privacy is disabled. If the shield is gray, privacy has not been purchased.
  • To change the privacy settings, just click the shield. This will give you the option to enable or disable privacy.


3. Removing domains

You may for many reasons want to remove a domain from your account.

WARNING: Please ensure you have a backup of all your web content before continuing. Removing a domain will remove all associated web content and release the assigned IP address.

To remove a domain:
  • From the control panel click the domain icon.
  • Click the "trash can" icon to the right of the domain name to remove that specific domain.

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4. Creating sub domains

A subdomain is a lower level domain. It is added on the left of the domain name, i.e. subdomain.example.com. You can create as many subdomains as allowed by your plan. Domains and subdomains have equal functional capabilities, including web site management, mail services, FTP, dedicated IPs, etc., share a DNS zone.

To create a subdomain, go through the following steps:
  • From the control panel click the domain icon.
  • Select the domain from the domain list if you have more than one.
  • Click the add icon beside sub domains.





  • Enter a new subdomain name and click "create subdomain"
  • This will result in the creation of the subdomain test.hetestdomain.com
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5. Domain aliasing

Domain aliasing, or domain stacking, is creating additional domain names that would point to the IP of a different domain. For example, if your domain name is example.com, you can register another domain name, for instance example.net and have it point to the location of example.com. This means, every Internet user who goes to example.net will land in example.com.

A domain alias can have:
  • its own DNS zone
  • custom DNS records
  • separate mail service
a. Creating a domain alias
  • Register the alias, exactly as you register domain names.
  • From the control panel click the domain icon.
  • Select the domain from the domain list if you have more than one.
  • Click the Add icon in the Domain Aliases field at the bottom of the page.



  • Enter the domain alias. This must be a fully qualified domain name, e.g. example.com:



  • Leave the create DNS zone box unchecked if the domain alias is registered on a different DNS server. The domain alias will not be maintained and mail service will be inaccessible for this domain alias.
  • Check the create DNS zone if you want a DNS record for this domain alias to be created on this hosting server. You'll be able to create and edit custom DNS records for the domain alias and mail service.
  • You can set the alias domain up with its own mail service or it can be an alias to an existing email account.
  • Selecting "new mail domain alias" will set the new domain as a mail domain alias to the existing domain.

    ns1.hostexcellence.com -> 69.49.226.6
    ns2.hostexcellence.com -> 69.49.227.6
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5. Shared vs. Dedicated IP addresses

This is also called virtual hosting (shared IP) and dedicated IP hosting.

Shared IP address: One IP address is assigned to several domains. There are a few limitations to this that revolve around the fact that you can only access the domain by its domain name, not the IP address.

Dedicated IP address: One IP address is assigned to one domain. To access a domain you can use either the IP address or domain name.

NOTE: Switching from a shared to dedicated IP address will delete your virtual FTP and SSL services. You can only switch from a shared to dedicated IP address if you have not exceeded your dedicated IP limit.

To change the type of IP, do the following:
  • From the control panel click the domain icon.
  • Select the domain from the domain list if you have more than one.
  • Click the "change to dedicated IP" link in the IP address field.
  • If prompted, confirm the change by clicking "yes, I agree with the above".

NOTE: After you switch from a dedicated to shared IP address, it will take up to 72 hours for propagation before the domain becomes available at the new IP address.

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