a. Registering new domains

From the account control panel you can register a new domain anytime. Click the "Add a Domain Name" link to start the ordering process.

You can transfer domain registrations to your Host Excellence account at any time. To transfer a domain:

• Login at https://manage.hostexcellence.com.
• Click the "Domain Transfer" link in the left sidebar menu

• Enter a domain name and authorization code into the fields provided. An authorization code can be obtained from your current domain registration provider.
• Click the Transfer Domain button.

Domains that are transferred in will be renewed for an additional year. Select the payment method you'd like to use to purchase this year of registration. If you have any free domain points available, they can be used instead to pay for this year of registration. PayPal and Alipay payment methods can't be selected for transfers at this time:

Click the"Confirm Transfer" button and the domain will be transferred within 7 business days. To find out more about transferring a domain, visit our video tutorial section.

Once you register your domain you must add it to your hosting control panel.

NOTE: When you first add your domain it will retrieve a new IP address and reset all web content, this will result in up to 72 hours of downtime during propagation.

You can turn web and mail services on or off from your account control panel.

WARNING: Please ensure you have a backup of all your web content before continuing. Turning off web service will remove your web content and release the assigned IP address. When turned on your site will retrieve a new IP address and reset all web content, this will result in up to 72 hours of downtime during propagation.

We offer domain WHOIS privacy to protect you from spammers and other intruders by making sure your WHOIS contact info is not exposed in public WHOIS searches. The domain registrant's contact information remains private and is on file with us so that you still receive all incoming requests for information about the domain name.

Privacy can be enabled and disabled from your account control panel by following these steps.

• Login at https://manage.hostexcellence.com.
• Click the "Manage" button next to the domain

• Click the plus sign next to "Change WHOIS Privacy Settings"
• Click the button labeled "Enable WHOIS Privacy"

Select the profile you would like to use to pay for WHOIS privacy. We will prorate the amount owed for privacy to match the remaining time until the domain's expiration date. Please note that just like domain registration, once WHOIS privacy is activated, it can be disabled but can only be removed when the domain renews.

Check the invoice and click the button labeled "Confirm Charges".

Domain WHOIS privacy can be enabled and disabled any time you like from within your account control panel. You may want to temporarily disable domain WHOIS privacy for a variety of reasons, including when you want to transfer the domain. Please remember that enabling or disabling WHOIS privacy will not renew or cancel your privacy subscritption.

• Login at https://manage.hostexcellence.com.
• Click the "Manage" button next to the domain

• Click the plus sign next to "Change WHOIS Privacy Settings"
• To enable or disable WHOIS Privacy select "On" or "Off" from the dropdown menu in the "Whois Privacy Status" row.
• Once you have made your choice, click the button labeled "Update WHOIS Privacy".

Like a domain registration, once WHOIS privacy is activated, it can only be removed when the domain is due to renew or when the domain expires. To make sure that domain WHOIS privacy will be removed the next time your domain renews, follow these steps.

• Login at https://manage.hostexcellence.com.
• Click the "Manage" button next to the domain

• Click the plus sign next to "Change WHOIS Privacy Settings"
• In the row labeled Whois Privacy Auto Renew With Domain, select "No"
• Click the button labeled Update Whois Privacy

You may for many reasons want to remove a domain from your account.

WARNING: Please ensure you have a backup of all your web content before continuing. Removing a domain will remove all associated web content and release the assigned IP address.

A subdomain is a lower level domain. It is added on the left of the domain name, i.e. subdomain.example.com. You can create as many subdomains as allowed by your plan. Domains and subdomains have equal functional capabilities, including web site management, mail services, FTP, dedicated IPs, etc., share a DNS zone.

Domain aliasing, or domain stacking, is creating additional domain names that would point to the IP of a different domain. For example, if your domain name is example.com, you can register another domain name, for instance example.net and have it point to the location of example.com. This means, every Internet user who goes to example.net will land in example.com.

This is also called virtual hosting (shared IP) and dedicated IP hosting.

Shared IP address: One IP address is assigned to several domains. There are a few limitations to this that revolve around the fact that you can only access the domain by its domain name, not the IP address.

Dedicated IP address: One IP address is assigned to one domain. To access a domain you can use either the IP address or domain name.

NOTE: Switching from a shared to dedicated IP address will delete your virtual FTP and SSL services. You can only switch from a shared to dedicated IP address if you have not exceeded your dedicated IP limit.

NOTE: After you switch from a dedicated to shared IP address, it will take up to 72 hours for propagation before the domain becomes available at the new IP address.