Hosting User Manual
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1. WebShell file manager

a. What is WebShell?

WebShell allows you to copy, move, delete, and rename files and directories in your home directory on the server. You can also use it to upload, download, compress and decompress files as well as preview them in the browser.

To launch WebShell:
  • From the control panel click the WebShell3 icon.
b. How to use

The WebShell application is very useful for navigating, accessing and modifying your site files and folders. It is similar in function to any FTP application. Once open you will see a list of files. The folder named the same as your domain name is the public files that compose your site. You can select multiple files or folders to perform various tasks to.

c. How to backup your site

To backup your site files:
  • Check the box next to the files and folders to be archived and downloaded.
  • Click the archive button in the top level menu. An archive form shows to the right with a name of the zipped file.
  • Click the create button to proceed.
  • You can then click the file icon beside the created archive file to download it.
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2. Webalizer, Modlogan and Awstats

Webalizer and Modlogan

Webalizer and Modlogan are popular web statistic programs that track the actions of users to your site.

To access Webalizer or Modlogan, do the following:
  • Click the stats icon from the control panel.
  • Click the off icon for the stat program and domain you wish to have stats for.
  • If the stat program is already turned on, click the magnifying glass to be redirected to your web statistics page.

NOTE: The Webalizer and Modlogan directories are located at or which is web accessible. If you wish to make you statistics private, you can setup password protection on the directory through Htprotect or Htaccess. (Linux only) Once they are enabled it will take between 24-48 hours for your web statistics to start working.

Webalizer stat labels
  • Hits
    Any request made to the server which is logged, is considered a 'hit'.

    The requests can be for anything; html pages, graphic images, audio files, CGI scripts, etc. Each valid line in the server log is counted as a hit. This number represents the total number of requests that were made to the server during the specified report period.

  • Files
    Some requests made to the server, require that the server then send something back to the requesting client, such as an html page or graphic image. When this happens, it is considered a 'file' and the files total is incremented. The relationship between 'hits' and 'files' can be thought of as "incoming requests" and "outgoing responses".

  • Pages
    Pages are, well, pages! Generally, any HTML document, or anything that generates an HTML document, would be considered a page. This does not include the other stuff that goes into a document, such as graphic images, audio clips, etc... This number represents the number of 'pages' requested only, and does not include the other 'stuff' that is in the page. What actually constitutes a 'page' can vary from server to server. The default action is to treat anything with the extension '.htm', '.html' or '.cgi' as a page. A lot of sites will probably define other extensions, such as '.phtml', '.php3' and '.pl' as pages as well. Some people consider this number as the number of 'pure' hits... I'm not sure if I totally agree with that viewpoint. Some other programs (and people :) refer to this as 'Pageviews'.

  • Sites
    Each request made to the server comes from a unique 'site', which can be referenced by a name or ultimately, an IP address. The 'sites' number shows how many unique IP addresses made requests to the server during the reporting time period. This DOES NOT mean the number of unique individual users (real people) that visited, which is impossible to determine using just logs and the HTTP protocol (however, this number might be about as close as you will get).

  • Visits
    Whenever a request is made to the server from a given IP address (site), the amount of time since a previous request by the address is calculated (if any). If the time difference is greater than a pre configured 'visit timeout' value (or has never made a request before), it is considered a 'new visit', and this total is incremented (both for the site and the IP address). The default timeout value is 30 minutes (can be changed), so if a user visits your site at 1:00 in the afternoon, and then returns at 3:00, two visits would be registered.

    NOTE: In the 'Top Sites' table, the visits total should be discounted on 'Grouped' records, and thought of as the "Minimum number of visits" that came from that grouping instead. Note: Visits only occur on PageType requests, that is, for any request whose URL is one of the 'page' types defined with the PageType option. Due to the limitation of the HTTP protocol, log rotations and other factors, this number should not be taken as absolutely accurate; rather, it should be considered a pretty close "guess".

  • KBytes
    The KBytes (kilobytes) value shows the amount of data that was sent out by the server during the specified reporting period. This value is generated directly from the log file, so it is up to the web server to produce accurate numbers in the logs (some web servers do stupid things when it comes to reporting the number of bytes). In general, this should be a fairly accurate representation of the amount of outgoing traffic the server had, regardless of the web servers reporting quirks.

    NOTE: A kilobyte is 1024 bytes, not 1000 :)

  • Top Entry and Exit Pages
    The Top Entry and Exit tables give a rough estimate of what URL's are used to enter your site, and what the last pages viewed are. Because of limitations in the HTTP protocol, log rotations, etc, this number should be considered a good "rough guess" of the actual numbers, however will give a good indication of the overall trend in where users come into, and exit, your site.
Awstats and others

Many customers are not satisfied with the limited reporting capability of Webalizer and Modlogan and look for something more. There are many other programs out there that will report much deeper in certain areas. Most of these programs can be installed in your web space and configured to work with our service. Many use Awstats with great success to provide the advanced statistics they require.

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3. Reverse trace route

This network troubleshooting tool allows you to ping any Internet host from your hosting server. In other words, you can use this tool to determine if a host is reachable and how long it takes for the signal to go all the way through.

To launch the reverse trace route tool, do the following:
  • On your control panel page, click the reverse trace route icon.
  • In the form that appears, enter the host name or the IP address of the server you would like to ping.
  • Select the timeout period. If you see the connection is slow, select a bigger period.
  • Click trace and wait for the result.
  • The next page will show all the hosts that were passed to reach the target server.
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